Can't open the .pkg file help please

madogre · 10-31-2011, 09:52 PM

com.apple.installer.pagecontroller error -1.) I can't even open the .pkg. I have tried 3 different programs, installer.app, Flat Package editor.app, and Pacifist. The title is the error I get with installer.app. Pacificist says the BOM file does not exist or has been renamed. "The document “ventrilo-3.0.13-Darwin-universal.pkg” could not be opened" is the error message for Flat Package Editor.app.

I am running Mac OS X version 10.5.8. I have repaired all my permissions and run software update. Please help. Thank you.

Prog-Rocker · 11-01-2011, 04:17 PM

did you download it using a download manager?

do you have a firewall/virus/spyware app running?

if yes to either then try disabling them.

kalyndra · 11-13-2011, 12:23 AM

I have also just been trying to get the package to open on Mac... seems to unzip all fine but then comes up with the same error as the OP.

I don't have any software antivirus or firewall on my mac.

Jaycyn · 11-14-2011, 09:15 PM

Try using Disk Utility and Repairing Permissions.

DjDCH · 11-30-2011, 06:25 PM

Quote:

Originally Posted by madogre

com.apple.installer.pagecontroller error -1.) I can't even open the .pkg. I have tried 3 different programs, installer.app, Flat Package editor.app, and Pacifist. The title is the error I get with installer.app. Pacificist says the BOM file does not exist or has been renamed. "The document “ventrilo-3.0.13-Darwin-universal.pkg” could not be opened" is the error message for Flat Package Editor.app.

I am running Mac OS X version 10.5.8. I have repaired all my permissions and run software update. Please help. Thank you.

I got the same error message one month ago when the update was released. I had not the time to look into the issue and I don't use Ventrilo very often, so I just ignore the update available notice. I re-open my Ventrilo today, get the same update notice, try to update again, with unfortunately the same result. Then I find this thread with no effective solution.

So, I tried to understand the actual issue and resolved it by myself. I have opened my terminal to get the actual content of the pkg file. It at this point that I have found an other pkg file (mpkg in fact) inside the pkg. Therefore, I have extracted the mpkg file from the pkg and try to execute it, with success!

With more research, I have find out that the issue was my unzip application (Zipeg) and not the Ventrilo packaging itself. Each time Zipeg extract a zip, it create a directory called by the name of the zip file (without the .zip extension) and then put the zip content in it. Since the zip file is called ventrilo-3.0.13-Darwin-universal.pkg.zip, the directory is called ventrilo-3.0.13-Darwin-universal.pkg. So, OS X see this directory as a pkg file and try to execute it. That is our real issue.

How to upgrade/install Ventrilo to the latest version (3.0.13)

1. Delete all the Ventrilo package file, extract or not, that you might have already downloaded.
2. Download the latest version of Ventrilo with your web browser.
3. Open a new Terminal window.
4. Go where you have downloaded the file, usually the Download directory.

Code:

cd ~/Downloads/

5. Unzip the zipped file.

Code:

unzip ventrilo-3.0.13-Darwin-universal.pkg.zip

6. Close the Terminal window and open a Finder window.
7. Go where you have downloaded and extracted the file, usually the Download directory.
8. Try to execute the VentriloClient.mpkg file.
9. Enjoy!

Tell me if this short how-to have solved your issue.

DjDCH

Prog-Rocker · 12-01-2011, 10:37 AM

@DjDCH

Thanks much for your troubleshooting effort.

Prog-Rocker · 01-09-2014, 11:30 AM

another setting to check:

in the system preferences > security > general section, try setting the 'allow apps downloaded from' to 'anywhere'

and don't forget to set it back after testing.

LandsGrieco · 06-24-2014, 06:43 AM

Quote:

Originally Posted by madogre

com.apple.installer.pagecontroller error -1.) I can't even open the .pkg. I have tried 3 different programs, installer.app, Flat Package editor.app, and Pacifist. The title is the error I get with installer.app. Pacificist says the BOM file does not exist or has been renamed. "The document “ventrilo-3.0.13-Darwin-universal.pkg” could not be opened" is the error message for Flat Package Editor.app.

I am running Mac OS X version 10.5.8. I have repaired all my permissions and run software update. Please help. Thank you.

i have the same problem anyone pls help

junaedy · 09-14-2014, 12:37 PM

Oh no, please tell me @ xxx how to fix this problem

Jaycyn · 09-19-2014, 01:28 PM

Not sure what the above post means, but in general, you should be running at least 10.6 Snow Leopard (and later if possible as the updates are all free from the app store).

Remove any 'unzip' type applications as you don't need them, 'zipping' and 'unzipping' (aka compression) is built into the OS via an app called Archive Utility (there are certain situations where specialized apps may be useful for compression but not day-to-day).

If you are running 10.5.x at this point, a lot of the newer software installers will give you package errors, which is a result of app certificate problems. The fix is... 10.6 or later.

10-31-2011, 09:52 PM	#1
madogre Junior Member Join Date: Oct 2011 Posts: 1	Can't open the .pkg file help please com.apple.installer.pagecontroller error -1.) I can't even open the .pkg. I have tried 3 different programs, installer.app, Flat Package editor.app, and Pacifist. The title is the error I get with installer.app. Pacificist says the BOM file does not exist or has been renamed. "The document “ventrilo-3.0.13-Darwin-universal.pkg” could not be opened" is the error message for Flat Package Editor.app. I am running Mac OS X version 10.5.8. I have repaired all my permissions and run software update. Please help. Thank you.

09-14-2014, 12:37 PM	#9
junaedy Junior Member Join Date: Sep 2014 Posts: 1	Oh no, please tell me @ xxx how to fix this problem Last edited by Prog-Rocker; 09-14-2014 at 11:56 PM.

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11-01-2011, 04:17 PM	#2
Prog-Rocker just tryin to help Join Date: Jul 2006 Location: Local Space/Time Continuum Posts: 23,460	did you download it using a download manager? do you have a firewall/virus/spyware app running? if yes to either then try disabling them.

11-13-2011, 12:23 AM	#3
kalyndra Junior Member Join Date: Nov 2011 Posts: 1	I have also just been trying to get the package to open on Mac... seems to unzip all fine but then comes up with the same error as the OP. I don't have any software antivirus or firewall on my mac.

11-14-2011, 09:15 PM	#4
Jaycyn Senior Member Join Date: Mar 2009 Location: Florida Posts: 313	Try using Disk Utility and Repairing Permissions.

12-01-2011, 10:37 AM	#6
Prog-Rocker just tryin to help Join Date: Jul 2006 Location: Local Space/Time Continuum Posts: 23,460	@DjDCH Thanks much for your troubleshooting effort.

01-09-2014, 11:30 AM	#7
Prog-Rocker just tryin to help Join Date: Jul 2006 Location: Local Space/Time Continuum Posts: 23,460	another setting to check: in the system preferences > security > general section, try setting the 'allow apps downloaded from' to 'anywhere' and don't forget to set it back after testing.

09-19-2014, 01:28 PM	#10
Jaycyn Senior Member Join Date: Mar 2009 Location: Florida Posts: 313	Not sure what the above post means, but in general, you should be running at least 10.6 Snow Leopard (and later if possible as the updates are all free from the app store). Remove any 'unzip' type applications as you don't need them, 'zipping' and 'unzipping' (aka compression) is built into the OS via an app called Archive Utility (there are certain situations where specialized apps may be useful for compression but not day-to-day). If you are running 10.5.x at this point, a lot of the newer software installers will give you package errors, which is a result of app certificate problems. The fix is... 10.6 or later.