Installing Issues - Stuck on "Preparing to Install"

Piarew · 06-11-2010, 12:16 PM

Hi Forum,
I decided to install vent on my laptop and am having some difficulties doing so. I'm running a 32 bit Vista OS, so I went to the main website and downloaded the "Windows XP or Vista" client for 3.0.5. After downloading the installer I tried to run it and the installer got stuck on the first screen: The little info window pops up and says: "Windows Installer - Preparing to install..." and has just a cancel button. Now I know this kind of thing can take some time, but I've waited 3 minutes for it before hitting cancel. I've also tried running the installer "as administrator" but it has the same problem.
Any ideas on what to do? Am I doing something wrong?

Prog-Rocker · 06-11-2010, 01:27 PM

try some of these suggestions:

[FONT=Verdana][URL]http://ventrilo.com/forums/showpost.php?p=55489&postcount=1[/URL][/FONT]
[FONT=Verdana] [/FONT]
[FONT=Verdana]Updated Version 4.5[/FONT]
[FONT=Verdana][URL]http://support.microsoft.com/KB/942288[/URL][/FONT]
[FONT=Verdana] [/FONT]
[FONT=Verdana]Download and install the Windows Installer CleanUp Utility.[/FONT]
[FONT=Verdana] [/FONT]
[URL="http://support.microsoft.com/kb/290301/en-us"][FONT=Verdana]http://support.microsoft.com/kb/290301/en-us[/FONT][/URL][FONT=Verdana][/FONT]
[FONT=Verdana] [/FONT]
[FONT=Verdana]Select Ventrilo in the list and remove it. This will remove vent off of the installer database and you should be able to install it again.[/FONT]
[FONT=Verdana] [/FONT]
[FONT=Verdana]Common Errors - [URL]http://support.microsoft.com/kb/555175[/URL][/FONT]

Canadianbones · 06-12-2010, 01:37 AM

I had a friend trying to install Vent for a 32bit OS on a 64 bit OS and that was what was happening, make sure you are using the right vent for your 32 bit OS

Piarew · 06-13-2010, 01:08 PM

Hm. When I tried the Cleanup Utility it also got stuck at the same place when trying to install. This makes me think its a virus or something along those lines rather than a problem with Vent itself.

Prog-Rocker · 06-14-2010, 06:54 PM

try temp disabling all firewall/virus apps

06-11-2010, 12:16 PM	#1
Piarew Junior Member Join Date: Jun 2010 Posts: 2	Installing Issues - Stuck on "Preparing to Install" Hi Forum, I decided to install vent on my laptop and am having some difficulties doing so. I'm running a 32 bit Vista OS, so I went to the main website and downloaded the "Windows XP or Vista" client for 3.0.5. After downloading the installer I tried to run it and the installer got stuck on the first screen: The little info window pops up and says: "Windows Installer - Preparing to install..." and has just a cancel button. Now I know this kind of thing can take some time, but I've waited 3 minutes for it before hitting cancel. I've also tried running the installer "as administrator" but it has the same problem. Any ideas on what to do? Am I doing something wrong?

Thread Tools
Show Printable Version Email this Page
Display Modes
Linear Mode Switch to Hybrid Mode Switch to Threaded Mode

06-11-2010, 01:27 PM	#2
Prog-Rocker just tryin to help Join Date: Jul 2006 Location: Local Space/Time Continuum Posts: 23,459	try some of these suggestions: [FONT=Verdana][URL]http://ventrilo.com/forums/showpost.php?p=55489&postcount=1[/URL][/FONT] [FONT=Verdana] [/FONT] [FONT=Verdana]Updated Version 4.5[/FONT] [FONT=Verdana][URL]http://support.microsoft.com/KB/942288[/URL][/FONT] [FONT=Verdana] [/FONT] [FONT=Verdana]Download and install the Windows Installer CleanUp Utility.[/FONT] [FONT=Verdana] [/FONT] [URL="http://support.microsoft.com/kb/290301/en-us"][FONT=Verdana]http://support.microsoft.com/kb/290301/en-us[/FONT][/URL][FONT=Verdana][/FONT] [FONT=Verdana] [/FONT] [FONT=Verdana]Select Ventrilo in the list and remove it. This will remove vent off of the installer database and you should be able to install it again.[/FONT] [FONT=Verdana] [/FONT] [FONT=Verdana]Common Errors - [URL]http://support.microsoft.com/kb/555175[/URL][/FONT]

06-12-2010, 01:37 AM	#3
Canadianbones Junior Member Join Date: Jun 2008 Posts: 20	I had a friend trying to install Vent for a 32bit OS on a 64 bit OS and that was what was happening, make sure you are using the right vent for your 32 bit OS

06-13-2010, 01:08 PM	#4
Piarew Junior Member Join Date: Jun 2010 Posts: 2	Hm. When I tried the Cleanup Utility it also got stuck at the same place when trying to install. This makes me think its a virus or something along those lines rather than a problem with Vent itself.

06-14-2010, 06:54 PM	#5
Prog-Rocker just tryin to help Join Date: Jul 2006 Location: Local Space/Time Continuum Posts: 23,459	try temp disabling all firewall/virus apps