Installing 64bit Ventrilo on Mac after Catalina update

bogo67 · 11-13-2019, 08:42 AM

Hi,

I have just updated my Mac OS to Catalina however now my previously installed 32bit Ventrilo client which did work fine is no longer supported.

I have uninstalled the old client and downloaded the 64bit client version but unfortunately I can't install it. When I try to run the installer I get the following error.

“VentriloPro.pkg” can’t be opened because Apple cannot check it for malicious software. This software needs to be updated. Contact the developer for more information. This item is on the disk image “ventrilopro-403-osx.dmg”.

Please help! I use Ventrilo every day for work and now I am stuck!

Many Thanks in advance!!!

Prog-Rocker · 11-13-2019, 02:06 PM

i have notified the Devs regarding this issue.

Prog-Rocker · 11-14-2019, 05:08 PM

update:

the devs were unable to duplicate this but research indicates that Apple is now making developers register their apps with apple:

(details from Apple)
[url]https://support.apple.com/en-us/HT202491[/url]

[url]https://support.apple.com/guide/mac-help/open-a-mac-app-from-an-unidentified-developer-mh40616/mac[/url]

different sources:

(long version with fix)
[url]https://www.winytips.com/installer-cant-be-opened-because-apple-cannot-check-it-for-malicious-software/[/url]

(another short version fix)
[url]https://discussions.apple.com/thread/250712705[/url]

note: looks like this affected many other developers too

bogo67 · 11-15-2019, 11:52 AM

Thanks Prog-Rocker, this is strange how they can't replicate it. A colleague has also tried to do this on another Mac and gets the same difficulty.

Unfortunately this now feels like a dead end with a brick wall.. don't see much else I can try!

Prog-Rocker · 11-15-2019, 12:59 PM

the Devs were able to finally reproduce the error and the fix in my previous post did work.

are you running any other A/V or malware checkers? (are they up to date)

Prog-Rocker · 11-20-2019, 02:38 PM

i can confirm that the security setting change does work.

Open system preferences
Open security & privacy
Click general

A message window was present concerning the app.
Click allow in the message window

also make sure that the following option is selected

"App store and identified developers"

Note: in order to make the change you might have to unlock the window by clicking on the padlock in the lower left corner.

Flagship Industries is a 'signed' identified developer.

bogo67 · 11-21-2019, 04:41 PM

Thanks so much Prog-Rocker that has worked. Awesome!

Do you work for ventrilo or just an all round helpful bean!?

I'm very grateful thanks again!

lereinew · 12-20-2019, 08:19 AM

Thanks for the solution.

quanghungpt89 · 12-24-2019, 10:45 AM

Thanks very much!

This is a very good solution

KARMATY · 01-29-2020, 03:07 PM

I have just updated my Mac OS to Catalina however now my previously installed 32bit Ventrilo client which did work fine is no longer supported.

11-13-2019, 08:42 AM	#1
bogo67 Junior Member Join Date: Nov 2019 Posts: 3	Installing 64bit Ventrilo on Mac after Catalina update Hi, I have just updated my Mac OS to Catalina however now my previously installed 32bit Ventrilo client which did work fine is no longer supported. I have uninstalled the old client and downloaded the 64bit client version but unfortunately I can't install it. When I try to run the installer I get the following error. “VentriloPro.pkg” can’t be opened because Apple cannot check it for malicious software. This software needs to be updated. Contact the developer for more information. This item is on the disk image “ventrilopro-403-osx.dmg”. Please help! I use Ventrilo every day for work and now I am stuck! Many Thanks in advance!!!

11-14-2019, 05:08 PM	#3
Prog-Rocker just tryin to help Join Date: Jul 2006 Location: Local Space/Time Continuum Posts: 23,460	update: the devs were unable to duplicate this but research indicates that Apple is now making developers register their apps with apple: (details from Apple) [url]https://support.apple.com/en-us/HT202491[/url] [url]https://support.apple.com/guide/mac-help/open-a-mac-app-from-an-unidentified-developer-mh40616/mac[/url] different sources: (long version with fix) [url]https://www.winytips.com/installer-cant-be-opened-because-apple-cannot-check-it-for-malicious-software/[/url] (another short version fix) [url]https://discussions.apple.com/thread/250712705[/url] note: looks like this affected many other developers too Last edited by Prog-Rocker; 11-14-2019 at 05:39 PM.

12-20-2019, 08:19 AM	#8
lereinew Junior Member Join Date: Dec 2019 Posts: 1	Thanks for the solution. Last edited by Prog-Rocker; 12-24-2019 at 11:01 AM. Reason: Spelling

01-29-2020, 03:07 PM	#10
KARMATY Junior Member Join Date: Nov 2019 Posts: 1	I have just updated my Mac OS to Catalina however now my previously installed 32bit Ventrilo client which did work fine is no longer supported. Last edited by Prog-Rocker; 04-16-2020 at 10:52 AM.

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11-13-2019, 02:06 PM	#2
Prog-Rocker just tryin to help Join Date: Jul 2006 Location: Local Space/Time Continuum Posts: 23,460	i have notified the Devs regarding this issue.

11-15-2019, 11:52 AM	#4
bogo67 Junior Member Join Date: Nov 2019 Posts: 3	Thanks Prog-Rocker, this is strange how they can't replicate it. A colleague has also tried to do this on another Mac and gets the same difficulty. Unfortunately this now feels like a dead end with a brick wall.. don't see much else I can try!

11-15-2019, 12:59 PM	#5
Prog-Rocker just tryin to help Join Date: Jul 2006 Location: Local Space/Time Continuum Posts: 23,460	the Devs were able to finally reproduce the error and the fix in my previous post did work. are you running any other A/V or malware checkers? (are they up to date)

11-20-2019, 02:38 PM	#6
Prog-Rocker just tryin to help Join Date: Jul 2006 Location: Local Space/Time Continuum Posts: 23,460	i can confirm that the security setting change does work. Open system preferences Open security & privacy Click general A message window was present concerning the app. Click allow in the message window also make sure that the following option is selected "App store and identified developers" Note: in order to make the change you might have to unlock the window by clicking on the padlock in the lower left corner. Flagship Industries is a 'signed' identified developer.

11-21-2019, 04:41 PM	#7
bogo67 Junior Member Join Date: Nov 2019 Posts: 3	Thanks so much Prog-Rocker that has worked. Awesome! Do you work for ventrilo or just an all round helpful bean!? I'm very grateful thanks again!

12-24-2019, 10:45 AM	#9
quanghungpt89 Junior Member Join Date: Dec 2019 Posts: 1	Thanks very much! This is a very good solution