Ping increase problem

Bluntpixel · 08-25-2009, 05:42 AM

Hi - hoping someone might be able to help or has at least seen a similar problem.
When using Vent, my ping starts off fine, then steadily increases (I've had up to 21100) then I eventually get disconnected. Restarting Vent helps initially (sometimes) but then it jumps up again, voices are broken-up and I get huge lag (30secs+).
I'm using a very recent iMac and BT Homehub. This happens both with the Windows version of Vent, via Crossover and also with the Mac version. I've done all the required port-forwarding, turned-off the Mac firewall and the Homehub firewall, no change.
Here's a typical traceroute (if that helps in any way):

traceroute to vt1.creativehosting.nl (80.69.72.201), 64 hops max, 40 byte packets
1 BThomehub (192.168.1.254) 28.882 ms 100.947 ms 98.672 ms
2 217.32.145.226 (217.32.145.226) 26.026 ms 26.349 ms 25.521 ms
3 217.32.145.254 (217.32.145.254) 26.151 ms 27.688 ms 27.003 ms
4 213.120.177.22 (213.120.177.22) 27.431 ms 26.560 ms 25.741 ms
5 213.120.176.29 (213.120.176.29) 26.430 ms 26.758 ms 26.127 ms
6 * * *
7 213.120.176.113 (213.120.176.113) 27.808 ms 27.017 ms 26.979 ms
8 core2-ge1-0-0.faraday.ukcore.bt.net (194.72.4.185) 27.362 ms 26.531 ms 27.495 ms
9 core2-pos0-1-1-0.ilford.ukcore.bt.net (62.6.204.81) 28.736 ms 28.193 ms 28.151 ms
10 core2-pos14-1.telehouse.ukcore.bt.net (195.99.125.229) 29.024 ms 27.105 ms 26.992 ms
11 ge-2-1-0.mpr1.lhr2.uk.above.net (195.66.224.76) 27.732 ms 27.831 ms 28.297 ms
12 so-1-0-0.mpr2.ams5.nl.above.net (64.125.27.178) 33.121 ms 34.339 ms 33.389 ms
13 k491.transip.ams10.nl.above.net (82.98.254.242) 41.215 ms 40.572 ms 41.884 ms
14 vt1.creativehosting.nl (80.69.72.201) 40.811 ms 41.084 ms 42.482 ms

I'm guessing it's a BT issue but thought I'd try here first before I waste half a day of my life on the phone to their awful Indian callcentre.

Thanks

wadesworld · 08-27-2009, 11:26 AM

Quote:

When using Vent, my ping starts off fine, then steadily increases (I've had up to 21100)

There's about a 99% chance they're traffic shaping your Vent traffic. However, getting them to admit it and change it is likely to be near impossible. Your best bet would be to shop for an ISP that will guarantee you they won't traffic shape Ventrilo traffic.

Bluntpixel · 08-28-2009, 06:55 AM

I was hoping you wouldn't say that! 11 months left on my contract.
Seems I'm not alone with this problem with BT though.
I'll post any progress...

08-25-2009, 05:42 AM	#1
Bluntpixel Junior Member Join Date: Aug 2009 Posts: 3	Ping increase problem Hi - hoping someone might be able to help or has at least seen a similar problem. When using Vent, my ping starts off fine, then steadily increases (I've had up to 21100) then I eventually get disconnected. Restarting Vent helps initially (sometimes) but then it jumps up again, voices are broken-up and I get huge lag (30secs+). I'm using a very recent iMac and BT Homehub. This happens both with the Windows version of Vent, via Crossover and also with the Mac version. I've done all the required port-forwarding, turned-off the Mac firewall and the Homehub firewall, no change. Here's a typical traceroute (if that helps in any way): traceroute to vt1.creativehosting.nl (80.69.72.201), 64 hops max, 40 byte packets 1 BThomehub (192.168.1.254) 28.882 ms 100.947 ms 98.672 ms 2 217.32.145.226 (217.32.145.226) 26.026 ms 26.349 ms 25.521 ms 3 217.32.145.254 (217.32.145.254) 26.151 ms 27.688 ms 27.003 ms 4 213.120.177.22 (213.120.177.22) 27.431 ms 26.560 ms 25.741 ms 5 213.120.176.29 (213.120.176.29) 26.430 ms 26.758 ms 26.127 ms 6 * * * 7 213.120.176.113 (213.120.176.113) 27.808 ms 27.017 ms 26.979 ms 8 core2-ge1-0-0.faraday.ukcore.bt.net (194.72.4.185) 27.362 ms 26.531 ms 27.495 ms 9 core2-pos0-1-1-0.ilford.ukcore.bt.net (62.6.204.81) 28.736 ms 28.193 ms 28.151 ms 10 core2-pos14-1.telehouse.ukcore.bt.net (195.99.125.229) 29.024 ms 27.105 ms 26.992 ms 11 ge-2-1-0.mpr1.lhr2.uk.above.net (195.66.224.76) 27.732 ms 27.831 ms 28.297 ms 12 so-1-0-0.mpr2.ams5.nl.above.net (64.125.27.178) 33.121 ms 34.339 ms 33.389 ms 13 k491.transip.ams10.nl.above.net (82.98.254.242) 41.215 ms 40.572 ms 41.884 ms 14 vt1.creativehosting.nl (80.69.72.201) 40.811 ms 41.084 ms 42.482 ms I'm guessing it's a BT issue but thought I'd try here first before I waste half a day of my life on the phone to their awful Indian callcentre. Thanks

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08-28-2009, 06:55 AM	#3
Bluntpixel Junior Member Join Date: Aug 2009 Posts: 3	I was hoping you wouldn't say that! 11 months left on my contract. Seems I'm not alone with this problem with BT though. I'll post any progress...