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08-18-2011, 11:59 PM
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#1 |
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Junior Member
Join Date: Aug 2011
Posts: 23
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Microphone Cutting Out & Huge Ping Spikes
I've been a Ventrilo user for years now and I've had no problem with it, until recently. I've run into a rather annoying/stressful problem that I cannot seem to fix. While I am leading my raid group on World of Warcraft, I will all of a sudden get huge ping spikes (5000-22000) on Vent, while everything else runs fine (WoW, Browsers, Etc). What makes the situation even worse is that when this happens, my microphone starts cutting out to the point where no one can understand a single word I am saying. This problem has never occurred before, so I don't quite understand what is going on. At first, I thought it was my server, but that doesn't seem to be the case as the same problem occurred on several different servers. I've tried resetting my server, my computer and my modem but nothing has helped. This problem has been a huge inconvenience for myself and my group. It is useless trying to lead a raid like this. I am begging for a solution!
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08-19-2011, 08:14 AM
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#2 |
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just tryin to help
Join Date: Jul 2006
Location: Local Space/Time Continuum
Posts: 23,460
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are there any error messages in the vent log file? rt-clik in window/view/log file/scroll to bottom
what version of windows are you running? 32 or 64bit same for vent what brand audio device are you using? try setting vent as shown here - [URL]http://forum.ventrilo.com/showthread.php?t=43879[/URL] [FONT=Verdana]Audio Driver[/FONT] [FONT=Verdana] [/FONT] [FONT=Verdana]Check the Audio driver to make sure it is up to date. Or try re-installing the current driver.[/FONT] [FONT=Verdana](note: some USB Headsets do not require a driver)[/FONT] [FONT=Verdana](Don’t assume the driver is up to date as a newer one may have been released since the computer was built)[/FONT] [FONT=Verdana] [/FONT] [FONT=Verdana]- If you have a brand-name PC, like Dell or HP, then check the manufacturers website for driver updates.[/FONT] [FONT=Verdana]- If you built the PC and use the on-board sound device then check the motherboard manufacturers website for drivers for your model motherboard.[/FONT] [FONT=Verdana]- If you use a plug-in soundcard, ex: SoundBlaster, then check that manufacturers website for drivers.[/FONT] [FONT=Verdana] [/FONT] [FONT=Verdana]Also check for BIOS and chipset updates[/FONT] [FONT=Verdana] [/FONT] [FONT=Verdana]When checking for BIOS, chipset and certain onboard hardware drivers, you should only check the pc (or specific motherboard) manufacturers website for your make/model. The manufacturer is responsible for maintaining the proper version of driver for their specific hardware.[/FONT] [FONT=Verdana] [/FONT] [FONT=Verdana]For example: Realtek is an OEM manufacturer of audio chips and there are many different revisions of each. The latest driver found on the Realtek site may not be compatible with the version of chip in your pc, and could cause problems like 'stereo mix' to not be available. Realtek comments to this effect on their download page.[/FONT] [FONT=Verdana] [/FONT] [FONT=Verdana][/FONT] [FONT=Verdana]does your system have this installed?[/FONT] [FONT=Verdana][FONT=Verdana]Cyberlink Powercinema or PowerDVD[/FONT] [FONT=Verdana] [/FONT] [FONT=Verdana]Vent lockup or lag[/FONT] [FONT=Verdana][URL]http://forum.ventrilo.com/showthread.php?t=37949[/URL][/FONT] [FONT=Verdana] [/FONT] [/FONT] |
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08-19-2011, 10:09 PM
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#3 | ||||||||
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Junior Member
Join Date: Aug 2011
Posts: 23
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I have a theory, and I have no clue if it could be accurate or not but I'll say it anyways. Everything was working fine, up until I downloaded an update that Windows recommended. I'll post the updates below! Update for Microsoft .NET Framework 4 on Windows XP, Windows Server 2003, Windows Vista, Windows 7, Windows Server 2008 x86 (KB2533523) Update for Microsoft .NET Framework 4 on Windows XP, Windows Server 2003, Windows Vista, Windows 7, Windows Server 2008 x86 (KB2468871) |
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08-20-2011, 01:48 AM
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#4 | |||
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Junior Member
Join Date: Aug 2011
Posts: 23
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Last edited by Jyces; 08-20-2011 at 02:05 AM. |
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08-20-2011, 06:37 AM
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#5 |
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just tryin to help
Join Date: Jul 2006
Location: Local Space/Time Continuum
Posts: 23,460
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you can try uninstalling those 2 windows updates or doing a 'system restore'
just to be sure it's not a problem along the netpath to the vent server: [FONT=Verdana]Perform a traceroute to the server when it happens and post the results: start > run[/FONT] [FONT=Verdana]cmd {hit enter}[/FONT] [FONT=Verdana]tracert serverhostname(found in server setup) [/FONT] [FONT=Verdana](example: tracert frost.pure-voice.net )[/FONT] [FONT=Verdana] [FONT=Verdana]Temporarily disable all firewall/virus/spyware/virus applications[/FONT] [FONT=Verdana] [/FONT] [FONT=Verdana]Try powering off the modem-router-pc (in that order) for at least 60 seconds each (this will clear all cached data)[/FONT] [FONT=Verdana] [/FONT] [FONT=Verdana]Try re-installing or updating the router firmware. Check the manufacturers website for your make/model[/FONT] [FONT=Verdana] [/FONT] [FONT=Verdana]Factory Reset the Router - note: This will erase all settings that were manually changed. Record any manual changes before performing a reset. Suggest only performing this action as a last test.[/FONT] [FONT=Verdana] [/FONT] [FONT=Verdana]In Windows Network Properties, disable all un-used network card ports (some cards include both wired and wireless ports)[/FONT] [FONT=Verdana]Windows Control-Panel / network and sharing / manage network connection / right-click on the device(s) that aren't used and select 'disable'[/FONT] [FONT=Verdana] [/FONT] [FONT=Verdana]In Windows Network Properties, try disabling QoS:[/FONT] [FONT=Verdana]Windows XP Control-Panel / network and sharing / view status (link on right side) / properties / uncheck "QoS Packet Scheduler"[/FONT] [FONT=Verdana]Windows 7 Control-Panel / network and sharing / Change adapter settings link / right-click on the adapter in use / Properties / uncheck "QoS Packet Scheduler"[/FONT] [FONT=Verdana] [/FONT] [/FONT] |
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08-20-2011, 03:08 PM
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#6 | ||||||||
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Junior Member
Join Date: Aug 2011
Posts: 23
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Tracing route to toronto.maxfrag.net [174.34.191.7] over a maximum of 30 hops: 1 1 ms 1 ms <1 ms mymodem [192.168.2.1] 2 11 ms 11 ms 12 ms 64.230.197.240 3 8 ms 9 ms 9 ms dis5-windsor12_Vlan101.net.bell.ca [64.230.235.8 1] 4 8 ms 9 ms 9 ms core1-windsor12_POS5-0-0.net.bell.ca [64.230.162 .77] 5 30 ms 30 ms 29 ms newcore4-toronto12_POS0-4-0-0.net.bell.ca [64.23 0.113.239] 6 28 ms 30 ms 28 ms newcore2-chicago23_so2-0-0.net.bell.ca [64.230.1 47.174] 7 31 ms 31 ms 29 ms bx5-chicagodt_xe6-0-0.net.bell.ca [64.230.186.86 ] 8 29 ms 32 ms 32 ms xe-1-0-6.ar2.ord1.us.nlayer.net [69.31.111.97] 9 27 ms 29 ms 29 ms ae2-40g.cr2.ord1.us.nlayer.net [69.31.111.149] 10 29 ms 28 ms 29 ms xe-1-0-1.cr1.tor1.ca.nlayer.net [69.22.142.78] 11 43 ms 46 ms 45 ms as15003.ge-0-2-0.cr1.tor1.ca.nlayer.net [69.31.1 42.62] 12 58 ms 45 ms 50 ms er01.tor.ubiquityservers.com [173.234.189.2] 13 45 ms 48 ms 46 ms 174.34.191.7.rdns.ubiquityservers.com [174.34.19 1.7] Trace complete. -------------------------------------------------------------------------- The only persons ping that is affected on my ventrilo server is myself. Everyone else (9 other people) claims that their ping remains low (40-100). It seems like whenever I queue my mic, the ping jumps from 46 to anywhere from 1000-210000, then immediately jumps back down. This doesn't only happen on my server, but also every other server I've been on. Quote:
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Edit: This task did not fix the problem. Quote:
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Last edited by Jyces; 08-20-2011 at 05:02 PM. |
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08-20-2011, 08:05 PM
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#7 |
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Junior Member
Join Date: Aug 2011
Posts: 23
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This issue is really starting to bother me. I use this program every single day, and I feel lost without it. I really don't know what I am going to do if this is not fixed by my next scheduled raid night (Wednesday).
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08-21-2011, 08:55 AM
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#8 |
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just tryin to help
Join Date: Jul 2006
Location: Local Space/Time Continuum
Posts: 23,460
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in vent setup/misc tab, try setting 'process priority=high'
try disabling all other unused audio devices: [FONT=Verdana]Disabling Audio Devices - Vista/Windows-7[/FONT] [FONT=Verdana] [/FONT] [FONT=Verdana]Windows Control-Panel > Sound > Playback & Recording tabs > rt-click in the window and select "Show Disabled Devices" and "Show Disconnected Devices" > rt-click on all unused devices and select "disable"[/FONT] [FONT=Verdana] [/FONT] post the following if you the problem persists: [FONT=Verdana]DXDIAG[/FONT] [FONT=Verdana] [/FONT] [FONT=Verdana]Start > Run[/FONT] [FONT=Verdana]Dxdiag[/FONT] [FONT=Verdana]Click the 'Save All' button[/FONT] [FONT=Verdana]File is saved to the desktop as "DxDiag.txt"[/FONT] [FONT=Verdana]Copy/paste the information to the forum. The information will have to be separated into multiple posts due to the maximum character limitation.[/FONT] [FONT=Verdana][/FONT] [FONT=Verdana]System Info Tool[/FONT] [FONT=Verdana] [/FONT] [FONT=Verdana][URL]http://www.softpedia.com/get/System/System-Miscellaneous/Startup-Programs-Tracker.shtml[/URL][/FONT] [FONT=Verdana] [/FONT] |
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08-21-2011, 02:24 PM
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#9 | |||
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Junior Member
Join Date: Aug 2011
Posts: 23
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System Information ------------------ Time of this report: 8/21/2011, 13:20:30 Machine name: JYCES-PC Operating System: Windows 7 Home Premium 32-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.110622-1506) Language: English (Regional Setting: English) System Manufacturer: INTEL System Model: DG41TY BIOS: BIOS Date: 02/08/08 17:50:03 Ver: 08.00.10 Processor: Pentium(R) Dual-Core CPU E5400 @ 2.70GHz (2 CPUs), ~2.7GHz Memory: 4096MB RAM Available OS Memory: 3316MB RAM Page File: 1290MB used, 5340MB available Windows Dir: C:\Windows DirectX Version: DirectX 11 DX Setup Parameters: Not found User DPI Setting: Using System DPI System DPI Setting: 96 DPI (100 percent) DWM DPI Scaling: Disabled DxDiag Version: 6.01.7601.17514 32bit Unicode ------------ DxDiag Notes ------------ Display Tab 1: No problems found. Sound Tab 1: No problems found. Sound Tab 2: No problems found. Input Tab: No problems found. -------------------- DirectX Debug Levels -------------------- Direct3D: 0/4 (retail) DirectDraw: 0/4 (retail) DirectInput: 0/5 (retail) DirectMusic: 0/5 (retail) DirectPlay: 0/9 (retail) DirectSound: 0/5 (retail) DirectShow: 0/6 (retail) --------------- Display Devices --------------- Card name: ATI Radeon HD 5700 Series Manufacturer: Advanced Micro Devices, Inc. Chip type: ATI display adapter (0x68B8) DAC type: Internal DAC(400MHz) Device Key: Enum\PCI\VEN_1002&DEV_68B8&SUBSYS_1482174B&REV_00 Display Memory: 2417 MB Dedicated Memory: 1015 MB Shared Memory: 1402 MB Current Mode: 1920 x 1080 (32 bit) (60Hz) Monitor Name: Acer B243HL Monitor Model: V243H Monitor Id: ACR00A3 Native Mode: 1920 x 1080(p) (60.000Hz) Output Type: DVI Driver Name: aticfx32.dll,aticfx32.dll,aticfx32.dll,atiumdag.dl l,atidxx32.dll,atiumdva.cap Driver File Version: 8.17.0010.1091 (English) Driver Version: 8.881.0.0 DDI Version: 11 Driver Model: WDDM 1.1 Driver Attributes: Final Retail Driver Date/Size: 7/28/2011 17:40:44, 726528 bytes WHQL Logo'd: Yes WHQL Date Stamp: Device Identifier: {D7B71EE2-2BF8-11CF-B870-8834BEC2C535} Vendor ID: 0x1002 Device ID: 0x68B8 SubSys ID: 0x1482174B Revision ID: 0x0000 Driver Strong Name: oem50.inf:ATI.Mfg.NTx86.6.1:ati2mtag_Evergreen:8.8 81.0.0  ci\ven_1002&dev_68b8Rank Of Driver: 00E62001 Video Accel: ModeMPEG2_A ModeMPEG2_C Deinterlace Caps: {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {3C5323C1-6FB7-44F5-9081-056BF2EE449D}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive {552C0DAD-CCBC-420B-83C8-74943CF9F1A6}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= D3D9 Overlay: Not Supported DXVA-HD: Not Supported DDraw Status: Enabled D3D Status: Enabled AGP Status: Enabled ------------- Sound Devices ------------- Description: Speakers (Realtek High Definition Audio) Default Sound Playback: Yes Default Voice Playback: Yes Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0888&SUBSYS_8086D612&REV_1002 Manufacturer ID: 1 Product ID: 100 Type: WDM Driver Name: RTKVHDA.sys Driver Version: 6.00.0001.6438 (English) Driver Attributes: Final Retail WHQL Logo'd: Yes Date and Size: 8/16/2011 12:46:04, 3648424 bytes Other Files: Driver Provider: Realtek Semiconductor Corp. HW Accel Level: Basic Cap Flags: 0xF1F Min/Max Sample Rate: 100, 200000 Static/Strm HW Mix Bufs: 1, 0 Static/Strm HW 3D Bufs: 0, 0 HW Memory: 0 Voice Management: No EAX(tm) 2.0 Listen/Src: No, No I3DL2(tm) Listen/Src: No, No Sensaura(tm) ZoomFX(tm): No Description: Realtek Digital Output (Realtek High Definition Audio) Default Sound Playback: No Default Voice Playback: No Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0888&SUBSYS_8086D612&REV_1002 Manufacturer ID: 1 Product ID: 100 Type: WDM Driver Name: RTKVHDA.sys Driver Version: 6.00.0001.6438 (English) Driver Attributes: Final Retail WHQL Logo'd: Yes Date and Size: 8/16/2011 12:46:04, 3648424 bytes Other Files: Driver Provider: Realtek Semiconductor Corp. HW Accel Level: Basic Cap Flags: 0xF1F Min/Max Sample Rate: 100, 200000 Static/Strm HW Mix Bufs: 1, 0 Static/Strm HW 3D Bufs: 0, 0 HW Memory: 0 Voice Management: No EAX(tm) 2.0 Listen/Src: No, No I3DL2(tm) Listen/Src: No, No Sensaura(tm) ZoomFX(tm): No --------------------- Sound Capture Devices --------------------- Description: Microphone (Realtek High Definition Audio) Default Sound Capture: Yes Default Voice Capture: Yes Driver Name: RTKVHDA.sys Driver Version: 6.00.0001.6438 (English) Driver Attributes: Final Retail Date and Size: 8/16/2011 12:46:04, 3648424 bytes Cap Flags: 0x1 Format Flags: 0xFFFFF ------------------- DirectInput Devices ------------------- Device Name: Mouse Attached: 1 Controller ID: n/a Vendor/Product ID: n/a FF Driver: n/a Device Name: Keyboard Attached: 1 Controller ID: n/a Vendor/Product ID: n/a FF Driver: n/a Device Name: USB Receiver Attached: 1 Controller ID: 0x0 Vendor/Product ID: 0x046D, 0xC517 FF Driver: n/a Device Name: USB Receiver Attached: 1 Controller ID: 0x0 Vendor/Product ID: 0x046D, 0xC517 FF Driver: n/a Device Name: USB Receiver Attached: 1 Controller ID: 0x0 Vendor/Product ID: 0x046D, 0xC517 FF Driver: n/a Device Name: USB Receiver Attached: 1 Controller ID: 0x0 Vendor/Product ID: 0x046D, 0xC517 FF Driver: n/a Poll w/ Interrupt: No |
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08-21-2011, 02:24 PM
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#10 |
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Junior Member
Join Date: Aug 2011
Posts: 23
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-----------
USB Devices ----------- + USB Root Hub | Vendor/Product ID: 0x8086, 0x27CB | Matching Device ID: usb\root_hub | Service: usbhub | Driver: usbhub.sys, 3/24/2011 22:58:37, 258560 bytes | Driver: usbd.sys, 3/24/2011 22:57:53, 5888 bytes ---------------- Gameport Devices ---------------- ------------ PS/2 Devices ------------ + Logitech HID-Compliant Keyboard | Vendor/Product ID: 0x046D, 0xC517 | Matching Device ID: hid\vid_046d&pid_c517&mi_00 | Lower Filters: LHidFilt | Service: kbdhid | Driver: LHidFilt.Sys, 4/30/2011 08:00:06, 41240 bytes | Driver: kbdhid.sys, 11/20/2010 05:50:10, 28160 bytes | Driver: kbdclass.sys, 7/13/2009 21:20:36, 42576 bytes | Driver: LkmdfCoInst.dll, 4/30/2011 08:00:18, 1583896 bytes | + Terminal Server Keyboard Driver | Matching Device ID: root\rdp_kbd | Upper Filters: kbdclass | Service: TermDD | Driver: i8042prt.sys, 7/13/2009 19:11:24, 80896 bytes | Driver: kbdclass.sys, 7/13/2009 21:20:36, 42576 bytes | + Logitech HID-compliant Cordless Mouse | Vendor/Product ID: 0x046D, 0xC517 | Matching Device ID: hid\vid_046d&pid_c517&mi_01&col01 | Upper Filters: LMouFilt | Lower Filters: LHidFilt | Service: mouhid | Driver: LHidFilt.Sys, 4/30/2011 08:00:06, 41240 bytes | Driver: LMouFilt.Sys, 4/30/2011 08:00:18, 39064 bytes | Driver: mouhid.sys, 7/13/2009 19:45:08, 26112 bytes | Driver: mouclass.sys, 7/13/2009 21:20:44, 41552 bytes | Driver: LkmdfCoInst.dll, 4/30/2011 08:00:18, 1583896 bytes | Driver: LMouFiltCoInst.dll, 4/30/2011 08:00:20, 55064 bytes | + Terminal Server Mouse Driver | Matching Device ID: root\rdp_mou | Upper Filters: mouclass | Service: TermDD | Driver: termdd.sys, 11/20/2010 08:30:12, 53120 bytes | Driver: sermouse.sys, 7/13/2009 19:45:08, 19968 bytes | Driver: mouclass.sys, 7/13/2009 21:20:44, 41552 bytes ------------------------ Disk & DVD/CD-ROM Drives ------------------------ Drive: C: Free Space: 372.6 GB Total Space: 476.8 GB File System: NTFS Model: WDC WD5000AAKS-00V1A0 ATA Device Drive: D: Model: HL-DT-ST DVDRAM GH22NS50 ATA Device Driver: c:\windows\system32\drivers\cdrom.sys, 6.01.7601.17514 (English), 11/20/2010 04:38:10, 108544 bytes |
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