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Now she can hear us but not say anything. Any ideas?
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First things first: does she have the proper input device selected in her System Preferences->Sound->Input control panel? Does she have the input volume turned up to a reasonable level?
Did she map a push-to-talk key in Ventrilo and make sure to follow the instructions under issue #4 here:
http://www.ventrilo.com/forums/showthread.php?t=9534
If all that is the case, what kind of mic is she using and how is it connected?
Mac's require line-level mics. If you just plug a standard PC mic into a Mac with an audio-in port, it won't work as the signal is not strong enough.
If her mic is connected wrong, the easiest solution is a Griffin Technologies iMic USB adapter.
Wade