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nater0075 12-03-2014 06:19 PM

downloading problem
Hello, when ever I try to download the client i get to the terms screen....I accept the terms but then get looped back to the download screen without the download starting. I have check my security setting and all looks good and suggestions?

Prog-Rocker 12-03-2014 08:00 PM

have you tried all the suggestions in this thread?


nater0075 12-05-2014 06:22 PM

yea still no luck tho

Prog-Rocker 12-06-2014 01:08 PM

check for pop-up settings in browser and firewalls.

are you running more than 1 firewall app? they can sometimes interfere with each other.

Jaycyn 12-08-2014 02:14 PM

Which browser are you using? What version? Which Mac OS?

nater0075 12-08-2014 08:31 PM

I'm using safari version 8.0 on Mac OS 10.10.1

Jaycyn 12-10-2014 01:05 PM

Three things to try

1) Safari reset. Quit Safari completely (Safari menu->Quit Safari). Then hold down the Shift key when starting Safari. Then try downloading again.

2) Try downloading with a different Browser... Firefox for example. However you would need to download that.

3) Create a new user account on your Mac using System Preferences->Users & Groups. Create the account, log out of your current account and log into the new one. Then try downloading with Safari and see what happens.

My other concern is you may have inadvertently installed some malware on your Mac, which would also cause that issue. You can use adwaremedic to remove anything bad. [url][/url] (not an endorsement but the app works)

nater0075 12-10-2014 03:15 PM

I have done all three and ran the scan still no luck

Jaycyn 12-12-2014 02:23 PM

Well, the last option is that you are behind some kind of firewall that's preventing the download. The only option there is to work with you internet provider or whoever does your IT to allow that traffic through.

If that doesn't work, you could take your Mac and connect it to another wireless/wired network and try it. Perhaps at your nearest Apple Specialist ([url][/url]) or Apple corporate store.

ashtonbrady45 10-02-2015 12:41 AM


Originally Posted by nater0075 (Post 4203695)
I'm using safari version 8.0 on Mac OS 10.10.1

You must change your browser because before two days ago i also faced the same problem but after everything is right now:).

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