Ventrilo Tech Support

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-   -   SHAW (Canada) USER(s) WITH MASSIVE PING VENT since 3.0? (

Stryder 02-01-2008 01:20 AM


I have already posted in these forums about Torrent programs causing issues with ventrilo! This started as of Sept/07 with version 2.3 and has continued into version 3.0. Here's the thread I started!!! You all need to check it out [URL][/URL]. It has a reference # there for the troubleshooting I've started with Shaw the guy's name is Dan. They are looking into the issue on a network level in the Langley area but couldn't be soon enough. I sense alot of free internet coming our way.

The problem is in the ip. Somehow when you use a torrent program like Azureus, Bitlord, or utorrent it's like Shaw kills the upload from that ip address. The only way around this is to uninstall any torrent program form your computer, pull a restart, then assign a new MAC address using your router and in doing so get a new ip address for your computer. Do a renew and refresh to make sure you have a new ip. then ventrilo will work fine until you download a torrent program again. I think it has to do with some new "Packet Shaping" software or they messed something up when they installed all their digital phones in the Langley area. The phone thing they have told me is not poss. as it runs seperate but hey it all started around the same time.

Just in case,
Shaw Reference#: [FONT=Tahoma]20080124-5024535[/FONT]
[FONT=Tahoma]Email: [EMAIL=""][/EMAIL][/FONT]
[FONT=Tahoma]email email email!!!!!!![/FONT]

Burton90 02-02-2008 08:06 PM

For the love of god I hope we're finally getting somewhere.

Thanks gonna send a email right now

Amemet 02-04-2008 08:29 PM

I'm in Calgary Alberta, with Shaw Cable, an also jump from my normal (30~) ping to anywhere upwards of 31,000!

I will send an email to Shaw aswell with a link to this forum so maybe SOMEONE will finally realise that this is NOT a single person problem.

Recognize 02-05-2008 12:42 AM

This sounnds right. I am in Langley BC and had the same issue. I use Utorrent. What I end up doing was reinstalling windows, which changes mac adresses. It worked fine after that. I didnt know wht was causing this issue, but had the feeling that Shaw was keeping tabs on my ip.

Shaw makes it so every ones ip stays the same, even if you move. Its the mac adress. I ended up getting a program called Madmac that changes mac adresses because I dont use a router. Pluged right into the wall.

Thanks for the info. :)

Dyrel 02-10-2008 08:36 PM

Confirmed for me too. Vent would lag to 30,000ms and drop off. Changed router'd MAC address and it worked fine.

Gullington 02-15-2008 02:20 AM

Happening to me too, I'm with Shaw in Victoria BC though. It only seems to lag when other people talk, I watch the ping spike up. Other people apparently can hear me fine. Any fixes? I can't get the MAC thing to work, everytime I change it I can't connect to the internet.

Gullington 02-15-2008 04:38 AM

Emailed Shaw, and got a response quite quickly.


[FONT=Arial][FONT=Arial]Thank you for taking the time to email us.[/FONT][/FONT]
[FONT=Arial][FONT=Arial]Shaw does not perform packet shaping on ventrillo connections.[/FONT][/FONT]
[FONT=Arial][FONT=Arial]If a bit torrent client on the machine that is the ventrillo server is open and downloading/uploading [/FONT][/FONT]
[FONT=Arial][FONT=Arial]this will afftect the latency on the server. We would recommend not running filesharing applications[/FONT][/FONT]
[FONT=Arial][FONT=Arial]while trying to run a ventrillo server.[/FONT][/FONT]
[FONT=Arial][FONT=Arial]Thank you for choosing Shaw!


wadesworld 02-15-2008 11:15 AM

Yep, this should be a lesson for everyone. More and more ISP's are traffic shaping torrent users (or anything they detect as filesharing traffic) into crappy-levels of service.

If you want quality Internet service, don't run that stuff.

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