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-   -   ATTN: Shaw Canada ISP Customers (http://forum.ventrilo.com/showthread.php?t=32499)

Prog-Rocker 11-07-2008 01:57 PM

ATTN: Shaw Canada ISP Customers
 
The Creators of Ventrilo are going to try and work with Shaw in resolving the lag issues that some users are having. In order to accomplish this they need the following information to help narrow down the problem.

this was posted November 20 - [URL]http://www.thestar.com/business/article/540321[/URL]

Please do not post any information other than requested to keep this thread as short as possible. More posts from other Shaw users can be found here: [URL]http://ventrilo.com/forums/showthread.php?t=24811[/URL]

Your location (city):

Server Hostname(or ipaddress):
(server with lag - do not display the port #)

Shaw phone number:
(if available)

Shaw contact name:
(customer Service Rep - if available)

Do you use file-sharing apps like Bittorrent, Limewire, etc.. (Y/N):

potvin 11-07-2008 03:58 PM

I will be the first to reply to this thread :)


Your location (city):Chestermere AB (near Calgary)

Server Hostname(or ipaddress):208.100.40.20
(server with lag - do not display the port #)

Shaw phone number:(403)-716-6000
(if available)

Shaw contact name:Not sure. I usually call the technical support team but being as this is not necessarily a residential concern I dunno.
(if available)

Do you use file-sharing apps like Bittorrent, Limewire, etc.. (Y/N): Y

jsilicz 11-07-2008 04:47 PM

Your location (city): Winnipeg

Server Hostname(or ipaddress):
(server with lag - do not display the port #) shards.no-ip.org


Do you use file-sharing apps like Bittorrent, Limewire, etc.. (Y/N): I used to, but then I uninstalled all such programs and the lag persists.


note, this lag has only been an issue as of ~ 1 month ago

Ksajjad 11-07-2008 10:08 PM

Your location (city):Calgary, AB

Server Hostname(or ipaddress):foe.guildvent.net
(server with lag - do not display the port #)

Shaw phone number:
(if available)

Shaw contact name: Khawar Sajjad
(if available)

Do you use file-sharing apps like Bittorrent, Limewire, etc.. (Y/N): used to. but uninstalled everything and it still didnt fix anything

glitchies 11-08-2008 01:25 AM

Your location (city):Winnipeg

Server Hostname(or ipaddress):vent20.light-speed.com


Shaw phone number:(204) 480-7429

Do you use file-sharing apps like Bittorrent, Limewire, etc.. (Y/N): no

Fraila 11-08-2008 03:10 PM

Your location (city): Lethbridge, AB

Server Hostname(or ipaddress): v53.darkstarllc.com
(server with lag - do not display the port #)

Shaw phone number:
(if available)

Shaw contact name:
(if available)

Do you use file-sharing apps like Bittorrent, Limewire, etc.. (Y/N): Y

Adrian 11-08-2008 03:34 PM

Your location (city): Calgary, Alberta.

Server Hostname(or ipaddress):
(server with lag - do not display the port #)
72.37.247.172
74.54.222.36

Shaw phone number:
(if available)

Shaw contact name:
(if available)

Do you use file-sharing apps like Bittorrent, Limewire, etc.. (Y/N): Yes, but occasionally.

Giudecca 11-08-2008 08:13 PM

Your location (city):
Calgary, Alberta

Server Hostname(or ipaddress):
nyc.ventriloservers.biz

Shaw phone number:
Does this mean my number shaw has on record? If so, 403-471-8246

Shaw contact name:
If this means the name on my bill, then it's Brent Vos, if it's someone at shaw...I dunno.

Do you use file-sharing apps like Bittorrent, Limewire, etc.. (Y/N):
Haven't used one in 3 months, but my roommates use it a fair amount.

jbmoberg 11-09-2008 07:51 PM

Your location (city): Kelowna, BC

Server Hostname(or ipaddress):

silicon.typefrag.com
and
ihtg.guildvent.net

Shaw phone number:
(250) 762-4433
Do you use file-sharing apps like Bittorrent, Limewire, etc.. (Y/N): Yes, occasionally

noxdracoria 11-09-2008 08:07 PM

Your location (city): Kelowna, BC

Server Hostname(or ipaddress): silicon.typefrag.com
(server with lag - do not display the port #)

Shaw phone number: Shaw Customer Service = (250)762-4433

Shaw contact name: n/a

Do you use file-sharing apps like Bittorrent, Limewire, etc.. (Y/N): N (however I do share an internet connection and the other user often uses various file sharing clients - though I have the same issues when their computers are completely powered off or when I connect directly to the shaw cable modem.)

Velerin 11-10-2008 10:04 AM

Your location (city): Edmonton

Server Hostname(or ipaddress): arsenic.typefrag.com
(server with lag - do not display the port #)

Shaw phone number: (780) 490-3590
(if available)

Shaw contact name: n/a
(customer Service Rep - if available)

Do you use file-sharing apps like Bittorrent, Limewire, etc.. (Y/N): Y

Westward 11-10-2008 03:07 PM

Your location (city): Sherwood Park, AB (15 mins from Edmonton)

Server Hostname(or ipaddress): v32.darkstarllc.com
(server with lag - do not display the port #)

Shaw phone number:
(if available)

Shaw contact name:
(if available)

Do you use file-sharing apps like Bittorrent, Limewire, etc.. (Y/N): in the past by since the lag issues I have removed them.

Tamic 11-10-2008 08:28 PM

Your location (city):New westminster BC

Server Hostname(or ipaddress):silicon.typefrag.com ,69.90.43.133
(server with lag - do not display the port #)

Shaw phone number:604-629-8888
(if available)

Shaw contact name:
(customer Service Rep - if available)

Do you use file-sharing apps like Bittorrent, Limewire, etc.. (Y/N): i don't but my sister does

zomg please fix this befor thursday lol

grimfell 11-10-2008 10:27 PM

Your location (city): Edmonton, Alberta

Server Hostname(or ipaddress):
neon.typefrag.com

Shaw phone number:
(N/A)

Shaw contact name:
(customer Service Rep - if available)


I don't know if this is file sharing but I play World of Warcraft while I am on ventrilo. I do have frostwire installed but I don't ever have it running (not since about 1 year ago.



Please fix asap :*(!

Xerxies 11-11-2008 01:36 AM

Your location (city): Prince George

Server Hostname(or ipaddress): sodium.typefrag.com

Shaw phone number: 2505621345

Shaw contact name: ?

Do you use file-sharing apps like Bittorrent, Limewire, etc.. (Y/N): Yes, but not when using ventrilo.

Mr.CTR97 11-11-2008 06:57 PM

Your location (city): Edmonton

Server Hostname(or ipaddress): Regain.typefrag.com
(server with lag - do not display the port #)

Shaw phone number:780-490-3555
(if available)

Shaw contact name:
(customer Service Rep - if available)

Do you use file-sharing apps like Bittorrent, Limewire, etc.. (Y/N):
No

Javienn 11-11-2008 07:05 PM

Your location (city): Calgary, Alberta.

Server Hostname(or ipaddress):
(server with lag - do not display the port #)

v15.hostventrilo.com

Thanks for helping resolve this issue!

-Jav

zlittle 11-11-2008 08:48 PM

Your location (city):Calgary/AB

Server Hostname(or ipaddress):v7ventrilo.com
(server with lag - do not display the port #)

Shaw phone number:
(if available)

Shaw contact name:
(customer Service Rep - if available)

Do you use file-sharing apps like Bittorrent, Limewire, etc.. (Y/N):In the past yes.

rusnak167 11-12-2008 12:19 AM

Your location (city):St.Albert, Alberta

Server Hostname(or ipaddress):216.6.237.186
(server with lag - do not display the port #)

Do you use file-sharing apps like Bittorrent, Limewire, etc.. (Y/N):Y

pal-o-mine 11-12-2008 02:27 AM

Your location (city): Edmonton

Server Hostname(or ipaddress): vs700.bfgservers.com (or any other server not on port 3784)
(server with lag - do not display the port #)

Shaw phone number:
(if available)

Shaw contact name:
(customer Service Rep - if available)

Do you use file-sharing apps like Bittorrent, Limewire, etc.. (Y/N):[/quote] Yes, sporadically

Spoot 11-15-2008 12:11 AM

Your location (city): Lethbridge, AB

Server Hostname(or ipaddress): 72.37.221.148
(server with lag - do not display the port #)

Shaw phone number:
(if available)

Shaw contact name:
(if available)

Do you use file-sharing apps like Bittorrent, Limewire, etc.. (Y/N): Y

shaw+ventrilo=bad 11-17-2008 02:30 PM

Your location (city): St. Albert, AB (near edmonton)

Server Hostname(or ipaddress): 64.34.250.131, V32.DARKSTARLLC.COM (Server doesn't matter, I've tried 20+)
(server with lag - do not display the port #)

Shaw phone number:
(if available)

Shaw contact name:
Shelby Briggs

Do you use file-sharing apps like Bittorrent, Limewire, etc.. (Y/N): Yes, utorrent for torrents

Jones 11-17-2008 09:38 PM

Your location (city): Edmonton, Alberta

Server Hostname(or ipaddress): 64.34.250.131, V32.DARKSTARLLC.COM
(server with lag - do not display the port #)

Shaw phone number:
(if available)

Shaw contact name:
(customer Service Rep - if available)

Do you use file-sharing apps like Bittorrent, Limewire, etc.. (Y/N): Y

Mikebear 11-18-2008 09:46 PM

Your location (city): Penticton BC

Server Hostname(or ipaddress): neon.typefrag.com
(server with lag - do not display the port #)

Shaw phone number: I just dial the 1800 number, not sure what it is at the moment
(if available)

Shaw contact name: above^
(customer Service Rep - if available)

Do you use file-sharing apps like Bittorrent, Limewire, etc.. (Y/N): Y

natelyn 11-24-2008 01:03 PM

Your location (city): Sault Ste Marie, Ont

Server Hostname(or ipaddress): copper.typefrag.com
(server with lag - do not display the port #)

Shaw phone number: 705-946-2234
(if available)

Shaw contact name: above^
(customer Service Rep - if available)

Do you use file-sharing apps like Bittorrent, Limewire, etc.. (Y/N): Y, but never while gaming or on vent.

JNS| sTeWiE 11-26-2008 04:20 PM

Thank god someone is finally going to fix this. It has been bothering the hell out of me.

Your location (city): Calgary, AB

Server Hostname(or ipaddress): vent6.gameservers.com
(server with lag - do not display the port #)

Shaw phone number:
(if available)

Shaw contact name:
(customer Service Rep - if available)

Do you use file-sharing apps like Bittorrent, Limewire, etc.. (Y/N): Y but not when on vent

dbx_5 11-27-2008 01:13 PM

Your location (city): Abbotsford BC Canada

Server Hostname(or ipaddress): Vent.DotA-allstars.com (I use this the most but I get it with any server I use even my own I paid for.
(server with lag - do not display the port #)

Shaw phone number: not sure if this is my number or Shaws, not giving mine so heres theres (1-866-684-7487 [Tech support])
(if available)

Shaw contact name: Dont know...
(customer Service Rep - if available)

Do you use file-sharing apps like Bittorrent, Limewire, etc.. (Y/N): I use UTorrent, I know Shaw uses bit torrent Throttling Software as they have told me after questioning them for about 3 hours about similar issues with Torrents a few months back.

Thrillermiller 11-28-2008 03:04 AM

Your location (city): Calgary, NE. Alberta

Server Hostname(or ipaddress): 63.211.213.202 3802

Shaw phone number:

Shaw contact name: ...

Do you use file-sharing apps like Bittorrent, Limewire, etc.. (Y/N): Y

Ijust switched to shaw 3 days ago and now I have to deal with crap ag in vent Good game, stupid, Shaping ****s. Funny yhing is, my torrents download with out ever hiccuping, so their 'Good Software" is doing nothing.

mixpix 11-29-2008 11:50 PM

Your location (city): Fort Saint John

Server Hostname(or ipaddress): sodium.typefrag.com

Shaw phone number:

Shaw contact name: Don't have one. I've called about the slow speeds of my account a few times in the past 2 months.

aero-x 11-30-2008 12:56 AM

Your location (city): Canmore, Alberta
Server Hostname(or ipaddress): 208.100.47.103
Shaw phone number: Shaw Customer Service = 1 800 400 9605

Shaw contact name: n/a

Do you use file-sharing apps like Bittorrent, Limewire, etc.. (Y/N): Yes, utorrent and very rarely limewire

Rixter145 11-30-2008 02:55 AM

Your location (city):
Richmond
Server Hostname(or ipaddress):

216.86.149.106
Shaw phone number:

(604) 629-3000
Shaw contact name:
Did not phone in.

Do you use file-sharing apps like Bittorrent, Limewire, etc.. (Y/N): Yes and frequently

jsilicz 11-30-2008 07:52 PM

just wondering if there was an update on this? I will be switching providers quite soon if it is not fixed.

CPS Marinoni 11-30-2008 10:44 PM

Your location (city): Winnipeg
Server Hostname(or ipaddress): 24.77.13.98
Shaw phone number:
Shaw contact name: Did not phone in.

Do you use file-sharing apps like Bittorrent, Limewire, etc.. (Y/N): Yes and frequently, but never when I am using Ventrilo

This is a real pain in the ......

ventuser656 12-01-2008 02:14 AM

Please do not post any information other than requested to keep this thread as short as possible. More posts from other Shaw users can be found here: [URL]http://ventrilo.com/forums/showthread.php?t=24811[/URL]

Your location (city):
Calgary, AB

Server Hostname(or ipaddress):
sodium.typefrag.com
67.228.97.140

Shaw phone number:
403.668.7890

Do you use file-sharing apps like Bittorrent, Limewire, etc.. (Y/N):[/quote]
Y - BT, not at same time as vent usage.

JNS| sTeWiE 12-02-2008 02:24 AM

So..... how long does it take to get shizzle done on this?

archangel14sk 12-03-2008 03:54 PM

Your location (city): Edmonton, Alberta

Server Hostname(Two Listed):
voice12.yourdomainhost.com
72.37.237.234

Shaw phone number: 780-490-3555

Shaw contact name: N/a

Do you use file-sharing apps like Bittorrent, Limewire, etc.. (Y/N): N

wuznak 12-06-2008 04:06 PM

Your location (city): Winnipeg, MB

Server Hostname(or ipaddress):
There are a number of servers, most frequently used:
regain.typefrag.com
208 .100.14.165

Shaw phone number: (204) 480-7429

Shaw contact name:
Tech support line?

Do you use file-sharing apps like Bittorrent, Limewire, etc.. (Y/N): Y

kennny2004 12-08-2008 04:17 PM

Your location (city): Calgary

Server Hostname(or ipaddress):
seattle-ventrilo.nuclearfallout.net ( more then one fyi)

Shaw phone number:
(if available)

Shaw contact name:
(customer Service Rep - if available)

Do you use file-sharing apps like Bittorrent, Limewire, etc.. (Y/N): Yes, not when vent is on.

Note: I emailed shaw about this issue and linked the 2 forum pages, the guy told me that i needed to get QOS( quality of service ), I called in asked if i could get it and they told me they got no idea but they do not have that feature, however they told me that the signal was low and a techinicia is coming tommrow morning to see if it works ill update if it fixxed the lag :p.. BTW first time ever i got this awsome service they emailed me in like 1 hour time, no wait time on phone, and next day less than 24 hours away technician = ), i think they got nothing going on lol

everydaygamer 12-08-2008 05:22 PM

Your location (city):Edmonton, AB

Server Hostname(or ipaddress):dfw08.guildlaunch.net
(server with lag - do not display the port #)

Shaw phone number:
(if available)

Shaw contact name:
(customer Service Rep - if available)

Do you use file-sharing apps like Bittorrent, Limewire, etc.. (Y/N):Yes

Slipknotix 12-09-2008 06:53 PM

Edmonton (Leduc), Alberta

Server Hostname(or ipaddress):
72.51.34.44
64.34.177.96
v01.darkstarLLc.com
Are all the ones i have problems with for a fact im sure there are others

Shaw phone number:
Technical Support
(24/7/365): (780) 490-3590

Do you use file-sharing apps like Bittorrent, Limewire, etc..: Yes


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