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Old 06-11-2010, 12:16 PM   #1
Piarew
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Join Date: Jun 2010
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Default Installing Issues - Stuck on "Preparing to Install"

Hi Forum,
I decided to install vent on my laptop and am having some difficulties doing so. I'm running a 32 bit Vista OS, so I went to the main website and downloaded the "Windows XP or Vista" client for 3.0.5. After downloading the installer I tried to run it and the installer got stuck on the first screen: The little info window pops up and says: "Windows Installer - Preparing to install..." and has just a cancel button. Now I know this kind of thing can take some time, but I've waited 3 minutes for it before hitting cancel. I've also tried running the installer "as administrator" but it has the same problem.
Any ideas on what to do? Am I doing something wrong?
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Old 06-11-2010, 01:27 PM   #2
Prog-Rocker
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try some of these suggestions:

http://ventrilo.com/forums/showpost....89&postcount=1

Updated Version 4.5
http://support.microsoft.com/KB/942288

Download and install the Windows Installer CleanUp Utility.

http://support.microsoft.com/kb/290301/en-us

Select Ventrilo in the list and remove it. This will remove vent off of the installer database and you should be able to install it again.

Common Errors - http://support.microsoft.com/kb/555175
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Old 06-12-2010, 01:37 AM   #3
Canadianbones
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I had a friend trying to install Vent for a 32bit OS on a 64 bit OS and that was what was happening, make sure you are using the right vent for your 32 bit OS
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Old 06-13-2010, 01:08 PM   #4
Piarew
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Hm. When I tried the Cleanup Utility it also got stuck at the same place when trying to install. This makes me think its a virus or something along those lines rather than a problem with Vent itself.
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Old 06-14-2010, 06:54 PM   #5
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try temp disabling all firewall/virus apps
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