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Old 11-07-2008, 01:57 PM   #1
Prog-Rocker
just tryin to help
 
Join Date: Jul 2006
Location: Local Space/Time Continuum
Posts: 23,452
Default ATTN: Shaw Canada ISP Customers

The Creators of Ventrilo are going to try and work with Shaw in resolving the lag issues that some users are having. In order to accomplish this they need the following information to help narrow down the problem.

this was posted November 20 - http://www.thestar.com/business/article/540321

Please do not post any information other than requested to keep this thread as short as possible. More posts from other Shaw users can be found here: http://ventrilo.com/forums/showthread.php?t=24811

Your location (city):

Server Hostname(or ipaddress):
(server with lag - do not display the port #)

Shaw phone number:
(if available)

Shaw contact name:
(customer Service Rep - if available)

Do you use file-sharing apps like Bittorrent, Limewire, etc.. (Y/N):

Last edited by Prog-Rocker; 11-21-2008 at 07:01 PM.
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Old 11-07-2008, 03:58 PM   #2
potvin
Junior Member
 
Join Date: Nov 2008
Posts: 8
Default

I will be the first to reply to this thread


Your location (city):Chestermere AB (near Calgary)

Server Hostname(or ipaddress):208.100.40.20
(server with lag - do not display the port #)

Shaw phone number403)-716-6000
(if available)

Shaw contact name:Not sure. I usually call the technical support team but being as this is not necessarily a residential concern I dunno.
(if available)

Do you use file-sharing apps like Bittorrent, Limewire, etc.. (Y/N): Y
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Old 11-07-2008, 04:47 PM   #3
jsilicz
Junior Member
 
Join Date: Nov 2008
Posts: 5
Default

Your location (city): Winnipeg

Server Hostname(or ipaddress):
(server with lag - do not display the port #) shards.no-ip.org


Do you use file-sharing apps like Bittorrent, Limewire, etc.. (Y/N): I used to, but then I uninstalled all such programs and the lag persists.


note, this lag has only been an issue as of ~ 1 month ago

Last edited by jsilicz; 11-07-2008 at 05:00 PM.
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Old 11-07-2008, 10:08 PM   #4
Ksajjad
Junior Member
 
Join Date: Nov 2008
Posts: 1
Default

Your location (city):Calgary, AB

Server Hostname(or ipaddress):foe.guildvent.net
(server with lag - do not display the port #)

Shaw phone number:
(if available)

Shaw contact name: Khawar Sajjad
(if available)

Do you use file-sharing apps like Bittorrent, Limewire, etc.. (Y/N): used to. but uninstalled everything and it still didnt fix anything
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Old 11-08-2008, 01:25 AM   #5
glitchies
Junior Member
 
Join Date: Nov 2008
Posts: 1
Default

Your location (city):Winnipeg

Server Hostname(or ipaddress):vent20.light-speed.com


Shaw phone number:(204) 480-7429

Do you use file-sharing apps like Bittorrent, Limewire, etc.. (Y/N): no
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Old 11-08-2008, 03:10 PM   #6
Fraila
Junior Member
 
Join Date: Nov 2008
Posts: 1
Default

Your location (city): Lethbridge, AB

Server Hostname(or ipaddress): v53.darkstarllc.com
(server with lag - do not display the port #)

Shaw phone number:
(if available)

Shaw contact name:
(if available)

Do you use file-sharing apps like Bittorrent, Limewire, etc.. (Y/N): Y
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Old 11-08-2008, 03:34 PM   #7
Adrian
Junior Member
 
Join Date: Jun 2005
Posts: 1
Default

Your location (city): Calgary, Alberta.

Server Hostname(or ipaddress):
(server with lag - do not display the port #)
72.37.247.172
74.54.222.36

Shaw phone number:
(if available)

Shaw contact name:
(if available)

Do you use file-sharing apps like Bittorrent, Limewire, etc.. (Y/N): Yes, but occasionally.
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Old 11-08-2008, 08:13 PM   #8
Giudecca
Junior Member
 
Join Date: Nov 2008
Posts: 3
Default

Your location (city):
Calgary, Alberta

Server Hostname(or ipaddress):
nyc.ventriloservers.biz

Shaw phone number:
Does this mean my number shaw has on record? If so, 403-471-8246

Shaw contact name:
If this means the name on my bill, then it's Brent Vos, if it's someone at shaw...I dunno.

Do you use file-sharing apps like Bittorrent, Limewire, etc.. (Y/N):
Haven't used one in 3 months, but my roommates use it a fair amount.
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Old 11-09-2008, 07:51 PM   #9
jbmoberg
Junior Member
 
Join Date: Nov 2008
Posts: 1
Default

Your location (city): Kelowna, BC

Server Hostname(or ipaddress):

silicon.typefrag.com
and
ihtg.guildvent.net

Shaw phone number:
(250) 762-4433
Do you use file-sharing apps like Bittorrent, Limewire, etc.. (Y/N): Yes, occasionally
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Old 11-09-2008, 08:07 PM   #10
noxdracoria
Junior Member
 
Join Date: Nov 2008
Posts: 1
Default

Your location (city): Kelowna, BC

Server Hostname(or ipaddress): silicon.typefrag.com
(server with lag - do not display the port #)

Shaw phone number: Shaw Customer Service = (250)762-4433

Shaw contact name: n/a

Do you use file-sharing apps like Bittorrent, Limewire, etc.. (Y/N): N (however I do share an internet connection and the other user often uses various file sharing clients - though I have the same issues when their computers are completely powered off or when I connect directly to the shaw cable modem.)

Last edited by noxdracoria; 11-09-2008 at 08:23 PM. Reason: ** update
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