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Old 12-03-2007, 03:40 PM   #1
Junior Member
Join Date: Nov 2007
Posts: 6

I've just been speaking to a Customer Support Representive for well just over an hour and he was able to CONFIRM that the problem is with VIRGIN SERVERS and NOT with Ventrilo.
Here is just a section of my long (and when I say long I mean very long) talk with the guy.

User (21:15):Do you see that ping?
User (21:15):1923
User (21:16):and then I get disconnected from ventrilo
User (21:17):
Adam (21:18):Ok, Ill take a look into this
User (21:18):
And you said about your keyboard hanging, could that be due to high ping also
Adam (21:18):
Ok, we are aware of an issue with ventrillo getting higher then normal pings.
User (21:19):
Is that your problem or ventrilo's problem?
Adam (21:19):Ours
Adam (21:20):
this is to do with our servers and ventrillo and we are looking into fixing that
User (21:20):
Well i'm glad that has been established
User (21:20):Ok and what about games with high ping
User (21:20):what can I do about that
Adam (21:21):
Ok, are those pings all the time?
User (21:21):Oh, yes
Adam (21:24):Ok, think if its all the time and has only been last few months then looks like its the same issue, its to do with the server response time to certain applications.
User (21:24):which is again virgins problem i'm guessing
Adam (21:25):
User (21:25):
So when will this sort of thing be fixed?
Adam (21:25):We are aware of it and Have a team loking at it
Adam (21:25):
not got a fix time for it yet, as soon as we do it will be on the status board
User (21:26):So can you see it being fixed by the end of the year maybe?
User (21:26):
Can you at least confirm the problem and put that on the status board, I know alot of people who are having this problem
Adam (21:26):
Not sure its gone to a much higher up department than I know. Hopefully yes but cant garentee it.
Adam (21:28):
They will put it on the status board as soon as they know more about the issue and can give a time scale
User (21:28):
Ok well thank you very much for all your help
User (21:29):I'm glad that I now know the problem
Adam (21:29):
Sorry couldnt be more help, but your welcome.
User (21:29):
Have a nice evening
Adam (21:29):
You too

The thing where I was talking about his keyboard hanging was beause he had to remotly access my system to run some tests.

Last edited by AltDimension; 12-03-2007 at 03:42 PM.
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