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okwilkey 09-03-2012 05:49 PM

Cannot connect to any server
As i try to connect to a server, all it says is MSG: contacting server. It doesn't go anywhere from there. I've tried this with multiple servers and none of them work.

Prog-Rocker 09-05-2012 02:31 PM

have you tried temp disabling any/all firewall-virus checkers?

also try resetting your modem/router and then the pc.

Jaycyn 09-06-2012 01:30 PM

Can you connect and surf the internet? If so then we need to perform a test...

Go to the below website

and then click the link that says

Click here to demo a Ashburn, Virginia Ventrilo Server!

Thats should start up Ventrilo and connect to the server in Ashburn, Virginia.

If it works then that tells us the information you are entering for the server you want to connect to is incorrect.

If it doesn't work, then you have something like a firewall turned on or your router may be blocking ports you need.

Let us know

okwilkey 09-06-2012 05:06 PM

I have disabled my fire wall and anti-virus. I'm plugged in through an ethernet cord, don't know if that means anything involving the router and modem.

I did that test and i was able to connect to the test servers for some reason but still not the servers i want to connect to. The information i'm trying to connect to is not wrong. I've checked multiple times with friends and they say i have it correct.

If my router is blocking certain ports, how can i fix that?

Jaycyn 09-08-2012 12:01 PM

Okay - since the testing works correctly, that tells us the needed ports are open and nothing is being blocked.

It also tells us that Ventrilo and your Mac are working properly.

So by process of elimination, that leaves one more thing; the settings. It may not be that the settings are wrong; it could be that there's one more setting needed, or it could be that the password you were provided for the server is not right - the behavior you are describing in Vent would indicate a wrong password.

If you would like to send me a private message with the Hostname and port number and password, I can try it here.

okwilkey 09-08-2012 06:54 PM

It says that you have private messaging blocked and i cannot send you the info.

Jaycyn 09-10-2012 01:34 PM

Whoops, didn't realize that was turned ofl It's fixed now so you can private message me.

Jaycyn 09-11-2012 01:04 PM

Okay - got your email and tested the server.

What may be happening is that the username you are trying to use has been banned. This could happen if you are using 'Guest' as the user name.

The host servers may also be set up to not allow Guest access, so you would have to have a username and password (assigned by the Vent admin) to be able to access the server.

You can tell if an account name has been banned or disabled by looking at the Connect button in Vent after you click it. If you try to connect and the text on the button repeatedly counts down, that indicates the username has been banned, disabled or not allowed.

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