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-   -   Microphone Cutting Out & Huge Ping Spikes (http://forum.ventrilo.com/showthread.php?t=47824)

Jyces 08-19-2011 12:59 AM

Microphone Cutting Out & Huge Ping Spikes
 
I've been a Ventrilo user for years now and I've had no problem with it, until recently. I've run into a rather annoying/stressful problem that I cannot seem to fix. While I am leading my raid group on World of Warcraft, I will all of a sudden get huge ping spikes (5000-22000) on Vent, while everything else runs fine (WoW, Browsers, Etc). What makes the situation even worse is that when this happens, my microphone starts cutting out to the point where no one can understand a single word I am saying. This problem has never occurred before, so I don't quite understand what is going on. At first, I thought it was my server, but that doesn't seem to be the case as the same problem occurred on several different servers. I've tried resetting my server, my computer and my modem but nothing has helped. This problem has been a huge inconvenience for myself and my group. It is useless trying to lead a raid like this. I am begging for a solution!

Prog-Rocker 08-19-2011 09:14 AM

are there any error messages in the vent log file? rt-clik in window/view/log file/scroll to bottom

what version of windows are you running? 32 or 64bit
same for vent
what brand audio device are you using?

try setting vent as shown here - http://forum.ventrilo.com/showthread.php?t=43879

Audio Driver

Check the Audio driver to make sure it is up to date. Or try re-installing the current driver.
(note: some USB Headsets do not require a driver)
(Don’t assume the driver is up to date as a newer one may have been released since the computer was built)

- If you have a brand-name PC, like Dell or HP, then check the manufacturers website for driver updates.
- If you built the PC and use the on-board sound device then check the motherboard manufacturers website for drivers for your model motherboard.
- If you use a plug-in soundcard, ex: SoundBlaster, then check that manufacturers website for drivers.

Also check for BIOS and chipset updates

When checking for BIOS, chipset and certain onboard hardware drivers, you should only check the pc (or specific motherboard) manufacturers website for your make/model. The manufacturer is responsible for maintaining the proper version of driver for their specific hardware.

For example: Realtek is an OEM manufacturer of audio chips and there are many different revisions of each. The latest driver found on the Realtek site may not be compatible with the version of chip in your pc, and could cause problems like 'stereo mix' to not be available. Realtek comments to this effect on their download page.


does your system have this installed?
Cyberlink Powercinema or PowerDVD

Vent lockup or lag
http://forum.ventrilo.com/showthread.php?t=37949


Jyces 08-19-2011 11:09 PM

Quote:

are there any error messages in the vent log file?
Nope, no error messages.

Quote:

what version of windows are you running? same for vent
Windows 7, 32 bit & Ventrilo 3.0.5

Quote:

what brand audio device are you using?
I'm not 100% sure. Bought it at Walmart a year or so ago, and has worker fine ever since.

Quote:

try setting vent as shown here - http://forum.ventrilo.com/showthread.php?t=43879
That is actually the settings that I've had for about a year or so now.

Quote:

Audio Driver
Realtek High Definition Audio/High Definition Audio Device

Quote:

Check the Audio driver to make sure it is up to date. Or try re-installing the current driver.
There was an update and I installed it. Did not change the problem, unfortunately.

Quote:

If you have a brand-name PC, like Dell or HP, then check the manufacturers website for driver updates.
Custom Built MDG Computer.

Quote:

If you built the PC and use the on-board sound device then check the motherboard manufacturers website for drivers for your model motherboard.
Checked drivers for my model, they're all up to date.


I have a theory, and I have no clue if it could be accurate or not but I'll say it anyways. Everything was working fine, up until I downloaded an update that Windows recommended. I'll post the updates below!

Update for Microsoft .NET Framework 4 on Windows XP, Windows Server 2003, Windows Vista, Windows 7, Windows Server 2008 x86 (KB2533523)

Update for Microsoft .NET Framework 4 on Windows XP, Windows Server 2003, Windows Vista, Windows 7, Windows Server 2008 x86 (KB2468871)

Jyces 08-20-2011 02:48 AM

Quote:

does your system have this installed?
Nope.

Quote:

[]Cyberlink Powercinema or PowerDVD?
Nope.

Quote:

Also check for BIOS and chipset updates
Both currently up to date.

Prog-Rocker 08-20-2011 07:37 AM

you can try uninstalling those 2 windows updates or doing a 'system restore'

just to be sure it's not a problem along the netpath to the vent server:

Perform a traceroute to the server when it happens and post the results:

start > run

cmd {hit enter}
tracert serverhostname(found in server setup)


(example: tracert frost.pure-voice.net )



Temporarily disable all firewall/virus/spyware/virus applications

Try powering off the modem-router-pc (in that order) for at least 60 seconds each (this will clear all cached data)

Try re-installing or updating the router firmware. Check the manufacturers website for your make/model

Factory Reset the Router - note: This will erase all settings that were manually changed. Record any manual changes before performing a reset. Suggest only performing this action as a last test.

In Windows Network Properties, disable all un-used network card ports (some cards include both wired and wireless ports)
Windows Control-Panel / network and sharing / manage network connection / right-click on the device(s) that aren't used and select 'disable'

In Windows Network Properties, try disabling QoS:
Windows XP Control-Panel / network and sharing / view status (link on right side) / properties / uncheck "QoS Packet Scheduler"
Windows 7 Control-Panel / network and sharing / Change adapter settings link / right-click on the adapter in use / Properties / uncheck "QoS Packet Scheduler"


Jyces 08-20-2011 04:08 PM

Quote:

you can try uninstalling those 2 windows updates or doing a 'system restore'
Both updates have been uninstalled, and it seems that was not the problem.

Quote:

Perform a traceroute to the server when it happens and post the results.
C:\Users\User>tracert solaceguild.maxfrag.net

Tracing route to toronto.maxfrag.net [174.34.191.7]
over a maximum of 30 hops:

1 1 ms 1 ms <1 ms mymodem [192.168.2.1]
2 11 ms 11 ms 12 ms 64.230.197.240
3 8 ms 9 ms 9 ms dis5-windsor12_Vlan101.net.bell.ca [64.230.235.8
1]
4 8 ms 9 ms 9 ms core1-windsor12_POS5-0-0.net.bell.ca [64.230.162
.77]
5 30 ms 30 ms 29 ms newcore4-toronto12_POS0-4-0-0.net.bell.ca [64.23
0.113.239]
6 28 ms 30 ms 28 ms newcore2-chicago23_so2-0-0.net.bell.ca [64.230.1
47.174]
7 31 ms 31 ms 29 ms bx5-chicagodt_xe6-0-0.net.bell.ca [64.230.186.86
]
8 29 ms 32 ms 32 ms xe-1-0-6.ar2.ord1.us.nlayer.net [69.31.111.97]
9 27 ms 29 ms 29 ms ae2-40g.cr2.ord1.us.nlayer.net [69.31.111.149]
10 29 ms 28 ms 29 ms xe-1-0-1.cr1.tor1.ca.nlayer.net [69.22.142.78]
11 43 ms 46 ms 45 ms as15003.ge-0-2-0.cr1.tor1.ca.nlayer.net [69.31.1
42.62]
12 58 ms 45 ms 50 ms er01.tor.ubiquityservers.com [173.234.189.2]
13 45 ms 48 ms 46 ms 174.34.191.7.rdns.ubiquityservers.com [174.34.19
1.7]

Trace complete.

--------------------------------------------------------------------------

The only persons ping that is affected on my ventrilo server is myself. Everyone else (9 other people) claims that their ping remains low (40-100). It seems like whenever I queue my mic, the ping jumps from 46 to anywhere from 1000-210000, then immediately jumps back down. This doesn't only happen on my server, but also every other server I've been on.

Quote:

Temporarily disable all firewall/virus/spyware/virus applications
Disabled firewall and virus programs, problem still persists.

Quote:

Try powering off the modem-router-pc (in that order) for at least 60 seconds each (this will clear all cached data)
Just tried this, but did not fix problem.

Quote:

Try re-installing or updating the router firmware. Check the manufacturers website for your make/model
Updating firmware is not possible unless cracked. Service provider (Bell) does not allow this. I've yet to power cycle the modem, though.

Quote:

Factory Reset the Router - note: This will erase all settings that were manually changed. Record any manual changes before performing a reset. Suggest only performing this action as a last test.
I'll perform this task right now and update you on the results.

Edit: This task did not fix the problem.

Quote:

In Windows Network Properties, disable all un-used network card ports (some cards include both wired and wireless ports
Disabled unused network, but problem continues to persist.

Quote:

In Windows Network Properties, try disabling QoS
Followed steps to disabling QoS, problem still remains.

Jyces 08-20-2011 09:05 PM

This issue is really starting to bother me. I use this program every single day, and I feel lost without it. I really don't know what I am going to do if this is not fixed by my next scheduled raid night (Wednesday).

Prog-Rocker 08-21-2011 09:55 AM

in vent setup/misc tab, try setting 'process priority=high'

try disabling all other unused audio devices:

Disabling Audio Devices - Vista/Windows-7

Windows Control-Panel > Sound > Playback & Recording tabs > rt-click in the window and select "Show Disabled Devices" and "Show Disconnected Devices" > rt-click on all unused devices and select "disable"

post the following if you the problem persists:

DXDIAG

Start > Run
Dxdiag
Click the 'Save All' button
File is saved to the desktop as "DxDiag.txt"
Copy/paste the information to the forum. The information will have to be separated into multiple posts due to the maximum character limitation.

System Info Tool

http://www.softpedia.com/get/System/...-Tracker.shtml

Jyces 08-21-2011 03:24 PM

Quote:

in vent setup/misc tab, try setting 'process priority=high'
Did not improve the situation.

Quote:

try disabling all other unused audio devices:
Only have one audio device currently in use.

Quote:

Copy/paste the information to the forum. The information will have to be separated into multiple posts due to the maximum character
------------------
System Information
------------------
Time of this report: 8/21/2011, 13:20:30
Machine name: JYCES-PC
Operating System: Windows 7 Home Premium 32-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.110622-1506)
Language: English (Regional Setting: English)
System Manufacturer: INTEL
System Model: DG41TY
BIOS: BIOS Date: 02/08/08 17:50:03 Ver: 08.00.10
Processor: Pentium(R) Dual-Core CPU E5400 @ 2.70GHz (2 CPUs), ~2.7GHz
Memory: 4096MB RAM
Available OS Memory: 3316MB RAM
Page File: 1290MB used, 5340MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.01.7601.17514 32bit Unicode

------------
DxDiag Notes
------------
Display Tab 1: No problems found.
Sound Tab 1: No problems found.
Sound Tab 2: No problems found.
Input Tab: No problems found.

--------------------
DirectX Debug Levels
--------------------
Direct3D: 0/4 (retail)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)

---------------
Display Devices
---------------
Card name: ATI Radeon HD 5700 Series
Manufacturer: Advanced Micro Devices, Inc.
Chip type: ATI display adapter (0x68B8)
DAC type: Internal DAC(400MHz)
Device Key: Enum\PCI\VEN_1002&DEV_68B8&SUBSYS_1482174B&REV_00
Display Memory: 2417 MB
Dedicated Memory: 1015 MB
Shared Memory: 1402 MB
Current Mode: 1920 x 1080 (32 bit) (60Hz)
Monitor Name: Acer B243HL
Monitor Model: V243H
Monitor Id: ACR00A3
Native Mode: 1920 x 1080(p) (60.000Hz)
Output Type: DVI
Driver Name: aticfx32.dll,aticfx32.dll,aticfx32.dll,atiumdag.dl l,atidxx32.dll,atiumdva.cap
Driver File Version: 8.17.0010.1091 (English)
Driver Version: 8.881.0.0
DDI Version: 11
Driver Model: WDDM 1.1
Driver Attributes: Final Retail
Driver Date/Size: 7/28/2011 17:40:44, 726528 bytes
WHQL Logo'd: Yes
WHQL Date Stamp:
Device Identifier: {D7B71EE2-2BF8-11CF-B870-8834BEC2C535}
Vendor ID: 0x1002
Device ID: 0x68B8
SubSys ID: 0x1482174B
Revision ID: 0x0000
Driver Strong Name: oem50.inf:ATI.Mfg.NTx86.6.1:ati2mtag_Evergreen:8.8 81.0.0:pci\ven_1002&dev_68b8
Rank Of Driver: 00E62001
Video Accel: ModeMPEG2_A ModeMPEG2_C
Deinterlace Caps: {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{3C5323C1-6FB7-44F5-9081-056BF2EE449D}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{552C0DAD-CCBC-420B-83C8-74943CF9F1A6}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
D3D9 Overlay: Not Supported
DXVA-HD: Not Supported
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled

-------------
Sound Devices
-------------
Description: Speakers (Realtek High Definition Audio)
Default Sound Playback: Yes
Default Voice Playback: Yes
Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0888&SUBSYS_8086D612& REV_1002
Manufacturer ID: 1
Product ID: 100
Type: WDM
Driver Name: RTKVHDA.sys
Driver Version: 6.00.0001.6438 (English)
Driver Attributes: Final Retail
WHQL Logo'd: Yes
Date and Size: 8/16/2011 12:46:04, 3648424 bytes
Other Files:
Driver Provider: Realtek Semiconductor Corp.
HW Accel Level: Basic
Cap Flags: 0xF1F
Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No

Description: Realtek Digital Output (Realtek High Definition Audio)
Default Sound Playback: No
Default Voice Playback: No
Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0888&SUBSYS_8086D612& REV_1002
Manufacturer ID: 1
Product ID: 100
Type: WDM
Driver Name: RTKVHDA.sys
Driver Version: 6.00.0001.6438 (English)
Driver Attributes: Final Retail
WHQL Logo'd: Yes
Date and Size: 8/16/2011 12:46:04, 3648424 bytes
Other Files:
Driver Provider: Realtek Semiconductor Corp.
HW Accel Level: Basic
Cap Flags: 0xF1F
Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No

---------------------
Sound Capture Devices
---------------------
Description: Microphone (Realtek High Definition Audio)
Default Sound Capture: Yes
Default Voice Capture: Yes
Driver Name: RTKVHDA.sys
Driver Version: 6.00.0001.6438 (English)
Driver Attributes: Final Retail
Date and Size: 8/16/2011 12:46:04, 3648424 bytes
Cap Flags: 0x1
Format Flags: 0xFFFFF



-------------------
DirectInput Devices
-------------------
Device Name: Mouse
Attached: 1
Controller ID: n/a
Vendor/Product ID: n/a
FF Driver: n/a

Device Name: Keyboard
Attached: 1
Controller ID: n/a
Vendor/Product ID: n/a
FF Driver: n/a

Device Name: USB Receiver
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x046D, 0xC517
FF Driver: n/a

Device Name: USB Receiver
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x046D, 0xC517
FF Driver: n/a

Device Name: USB Receiver
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x046D, 0xC517
FF Driver: n/a

Device Name: USB Receiver
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x046D, 0xC517
FF Driver: n/a

Poll w/ Interrupt: No

Jyces 08-21-2011 03:24 PM

-----------
USB Devices
-----------
+ USB Root Hub
| Vendor/Product ID: 0x8086, 0x27CB
| Matching Device ID: usb\root_hub
| Service: usbhub
| Driver: usbhub.sys, 3/24/2011 22:58:37, 258560 bytes
| Driver: usbd.sys, 3/24/2011 22:57:53, 5888 bytes

----------------
Gameport Devices
----------------

------------
PS/2 Devices
------------
+ Logitech HID-Compliant Keyboard
| Vendor/Product ID: 0x046D, 0xC517
| Matching Device ID: hid\vid_046d&pid_c517&mi_00
| Lower Filters: LHidFilt
| Service: kbdhid
| Driver: LHidFilt.Sys, 4/30/2011 08:00:06, 41240 bytes
| Driver: kbdhid.sys, 11/20/2010 05:50:10, 28160 bytes
| Driver: kbdclass.sys, 7/13/2009 21:20:36, 42576 bytes
| Driver: LkmdfCoInst.dll, 4/30/2011 08:00:18, 1583896 bytes
|
+ Terminal Server Keyboard Driver
| Matching Device ID: root\rdp_kbd
| Upper Filters: kbdclass
| Service: TermDD
| Driver: i8042prt.sys, 7/13/2009 19:11:24, 80896 bytes
| Driver: kbdclass.sys, 7/13/2009 21:20:36, 42576 bytes
|
+ Logitech HID-compliant Cordless Mouse
| Vendor/Product ID: 0x046D, 0xC517
| Matching Device ID: hid\vid_046d&pid_c517&mi_01&col01
| Upper Filters: LMouFilt
| Lower Filters: LHidFilt
| Service: mouhid
| Driver: LHidFilt.Sys, 4/30/2011 08:00:06, 41240 bytes
| Driver: LMouFilt.Sys, 4/30/2011 08:00:18, 39064 bytes
| Driver: mouhid.sys, 7/13/2009 19:45:08, 26112 bytes
| Driver: mouclass.sys, 7/13/2009 21:20:44, 41552 bytes
| Driver: LkmdfCoInst.dll, 4/30/2011 08:00:18, 1583896 bytes
| Driver: LMouFiltCoInst.dll, 4/30/2011 08:00:20, 55064 bytes
|
+ Terminal Server Mouse Driver
| Matching Device ID: root\rdp_mou
| Upper Filters: mouclass
| Service: TermDD
| Driver: termdd.sys, 11/20/2010 08:30:12, 53120 bytes
| Driver: sermouse.sys, 7/13/2009 19:45:08, 19968 bytes
| Driver: mouclass.sys, 7/13/2009 21:20:44, 41552 bytes

------------------------
Disk & DVD/CD-ROM Drives
------------------------
Drive: C:
Free Space: 372.6 GB
Total Space: 476.8 GB
File System: NTFS
Model: WDC WD5000AAKS-00V1A0 ATA Device

Drive: D:
Model: HL-DT-ST DVDRAM GH22NS50 ATA Device
Driver: c:\windows\system32\drivers\cdrom.sys, 6.01.7601.17514 (English), 11/20/2010 04:38:10, 108544 bytes


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